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We are
committed to providing the best customer satisfaction possible. We will
gladly replace any defective item/s that are covered
under the manufacturers warranty. All items that are returned for credit
will be subject to restocking fee of up to 20%. Within 30 DAYS of receipt of your
order, you may return products that:
- Are in their original
packaging
- Have original manufacturer
information
- Are not used, installed, or
disassembled
- Are not damaged due to
incorrect installation
- Do not having missing parts,
hardware or instructions
The following orders are not
returnable:
- Custom or special orders
- Automotive repair manuals
- Electrical Parts and Components
(Such as: ECU's, Push Button Units, relays, air mass meters, Electronic
Modules etc)
Core Returns
- Cores must be returned within the
45 day return period.
- All fluid must be drained
from the core.
- To receive credit, cores must
be re-buildable, complete and meet current
eligibility of manufacturer's specifications. Importec
will issue customer credit for the current commercial value not to
exceed original purchase core price. Only cores sold by Importec will be accepted for credit. Core value
will be credited to account after Importec
accepts & approves the core is in a rebuildable
condition.
- All cores must be returned in
the original manufacturer packing, shipped and freight prepaid.
Damaged
Products
If your product has been damaged in shipment, please
complete our form at Returns within 24 hours of receipt of your product to
begin the returns process. We'll then contact you via email with further
instructions on filing your claim.
Guarantee
Importec - BMW, Jaguar, Mercedes, Porsche, Volvo Parts warrants its products to be free of
defects in material and workmanship for a period of 12 months. For more
information on the warranty coverage on a product brand, please email us at sales@importecparts.com.
If you have received a defective
product, please review the manufacturer information included with your new or
remanufactured product. This
limited warranty covers the product and does not include labor or materials
not furnished by the manufacturer/distributor or any charges for such labor,
materials or consequential damages. Warranty is in lieu of all other
warranties, expressed or implied. The product is intended to be installed by
certified professional repair personnel. Importec
assumes no liability for the product or vehicle from improper installation
techniques, defective products, incorrectly ordered or incorrectly supplied
products. The limited warranty also does not apply to any product that has
not been:
- Altered outside the
manufacturer specifications.
- Subject to misuse, abuse,
negligence, or operating conditions other than those for which the
product was designed by the Original Equipment Manufacturer.
- Physically damaged.
The
original purchaser must submit all warranty claims with valid proof of
purchase, as well as a repair order stating the defective part was found to
be defective by a certified technician. The product will be sent to Importec freight prepaid by the customer for inspection.
If it is determined the product is defective, the purchaser's recourse is
limited to replacement of the product by Importec,
or credit issued to the customer's credit card account if the product is no
longer available. The policy for Importec does not
provide for any labor, material, and/or shipping charges for the replacement
of the product or the replacement performed. Prior to any return, a Return
Authorization (RA) must be obtained from a salesperson. This number must
appear visibly on the outside of the package or the item will be returned to
the customer at their expense. RAs will be considered void if not received
within the thirty days from date of initial purchase time frame.
Refunds
Refunds are issued within 3 to 4 weeks after we receive the item, to the same
debit or credit card that was used for the initial purchase. Shipping charges
incurred by Importec on all orders, including
orders that received free ground shipping are not refundable.
Shipping
Domestic shipments are shipped and delivered Monday through Friday. No shipments are shipped or delivered on Saturday, Sunday or national public holidays. Orders that are placed after the catalog cut-off shipping times, are shipped the following business day. International customers are responsible for ALL shipping costs, which include replacement, and return shipping costs due to a warranty replacement, defective or damaged part/s. There are times when international shipments are delayed by 3-5 business days from being mailed, as the order has to be sourced from several distribution warehouses, and unlike domestic orders, can not be shipped from multiple locations. Shipping charges
incurred by Importec on all orders, including
orders that received free ground shipping are not refundable. We are not responsible for any shipping delays or packages that are not delivered within an estimated delivery time - these factors that include, but are not limited to - weather delays, customer not available to sign for shipment, customs and postal delays, incorrect address, or driver unable to find location, etc are beyond our control, and these shipping charges are non-refundable.
Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact
us.
You can reach us by phone, fax, or email. –
sales@importecparts.com
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